When attempting to update PrestaShop, many users encounter a common issue where the update process stalls at the database step. This situation can be caused by a variety of factors, including compatibility issues, insufficient permissions, or database errors. In this article, we'll explore some of the most common causes of this problem and offer solutions on how to deal with it.

Identifying the Cause of the Problem

The first step in resolving the issue is identifying its cause. Check the error logs of both PrestaShop and the server to determine if it's a specific database error or a compatibility issue. Often, the problem may be related to inadequate permissions for access or modification of the database.

Backing Up the Database

Before attempting any solutions, it's crucial to back up your database. This ensures that your data won't be lost in case of further errors.

Checking Compatibility

Ensure that your PrestaShop version and all used modules are compatible with the PHP version and other server components. Outdated modules or themes may cause issues during the update process.

Increasing Server Limits

Sometimes, the update may be halted due to server limitations, such as execution time or memory limits. Try increasing the PHP limit for maximum script execution time (max_execution_time) and memory limit (memory_limit) in the php.ini configuration file.

Manual Database Update

If the update stalls at the database step and automatic repair is not possible, it may be necessary to manually update the database. This involves running update scripts or importing newer versions of database tables directly through phpMyAdmin or another database management tool.

Contacting Technical Support

If you're unable to resolve the issue, don't hesitate to contact PrestaShop's technical support or a web management expert. Professionals can offer specific solutions for your situation.

Stalling of the PrestaShop update process at the database step can be frustrating, but in most cases, the problem can be resolved. The key to success lies in careful diagnostics, data backup, and, if necessary, manual intervention. With these steps, you can minimize disruptions to your e-commerce site and ensure a smooth transition to a newer version of PrestaShop.