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08
Aug

Technical Support Response Time

During holidays and Christmas, helpdesk traffic always decreases, allowing us time to do things we've been postponing all year. Today, we conducted an analysis of our technical support response time over the past 11 months. Eleven months ago, we started recording response time, resolution time, and the number of requests. For clients with VPS servers and physical…
08
Aug

Virus on Your Website - How to Clean an Infected Website

In the past six months, our helpdesk has seen an increase in people seeking new hosting for their infected websites. On their previous hosting, their website was blocked by the host, who demanded the customer clean the infection. In most cases, the customers could not clean their websites, and the experts they hired often failed as well.…
08
Aug

How to Remove Malware from Your Website

A compromised website is a serious issue, and if it's not addressed quickly, the web host may need to take steps to prevent the site from harming the host, other customers, and users across the internet. Often, outdated open-source systems like CMS platforms (Wordpress, Drupal, or Joomla) are targeted. Removing malware from a website involves two main…
08
Aug

How to Move a Joomla Website from One Hosting to Another

The Joomla CMS is a highly intelligent and responsive system, making the migration of a Joomla-based website relatively straightforward. Before migrating your website to a new hosting provider, it's essential to ensure that the new host fully supports all Joomla functionalities. With MyDreams hosting, you can be confident that the hosting is fully compatible with Joomla. You…
08
Aug

How to Reduce the Cost of Operating a Dedicated Server

We frequently encounter clients who refuse VPS servers as a viable successor to dedicated servers. However, the concerns about virtual servers are often unfounded, and virtualization can offer numerous benefits. Let’s explore what you can gain by transitioning from a dedicated server to a VPS. What is a VPS and Physical Server Virtualization? Server virtualization allows you…