In general, clients of hosting companies fall into two groups: those who write emails at all costs and those who try to call. However, when a problem arises, or even just a question, we always recommend clients to call and resolve the issue immediately. Technical support is available 24/7, so there is no problem calling at five in the morning to solve an issue.
A specific group of clients are those using adult hosting or adult VPS servers, who very rarely call technical support. A few years ago, we conducted an anonymous survey among our adult hosting clients and obtained some interesting data:
- Clients of adult hosting are embarrassed to say the domain name over the phone. Technical support is accustomed to everything, so saying something like ceske-kurvicky.cz is not unusual. No prejudices, no judgments, just another website.
- Clients of adult hosting are extremely shy if their website focuses on gay, BDSM, etc. It doesn't even have to be a porn site, but could be an agency, private service, production, etc.
- Clients of adult hosting are usually just over 18 years old.
- Clients of Adult VPS and dedicated servers are aged between 30 and 40.
- A slight majority of our adult hosting clients come from abroad.
- The number of female adult hosting clients is in the minority, but only slightly.
- Many clients are so worried about associating their name with an adult website that they often ask us to register the domain under our company name.
- Most adult hosting sites last about one year because clients did not think through their business plan and after a year realize they have not made any profit. There are also clients whose websites take off and who then switch to a dedicated server, though these clients are fewer.
From the perspective of technical support, an adult hosting website is like any other, so there is absolutely no reason to be afraid of calling technical support.