For more than four years, we have been compiling statistics from helpdesk queries and monitoring certain VPS servers. These statistics have revealed several notable findings about why clients' VPS servers are not functioning.
Before presenting specific cases, it is important to note that the statistics pertain only to VPS servers fully managed by clients, where we do not intervene. Clients are expected to take care of their VPS servers themselves, ensuring updates, security, resource monitoring, and appropriate backup solutions. During these four years, only 2.1% of servers encountered any issues.
Specific Reasons Why VPS Servers Did Not Work (ranked by frequency):
- The client believes that the server only needs to be installed once and never maintained again.
- The client chose an incorrect software configuration for the server.
- The client ordered a server with a smaller configuration than actually needed.
- DOS attacks or other types of attacks on the client's server.
From these cases, it is clear that the problems are not related to the type of virtualization used or the hardware configuration of the server. Simply put, it is essential to choose an appropriate VPS server, install the correct software configuration, and know how to maintain the VPS server.