Every company claims to offer an individual approach to clients. An individual approach to clients is a modern requirement, and every company needs to have it to be "sexy". However, even though a company might claim to offer an individual approach, it is rarely true.
Large companies, in order to exist, have adopted the American style of management, created procedures and protocols, set standard prices, and defined discount tables. They have prescribed dress codes for their employees, determined how to speak with clients, and how to push and sell products that clients do not need. With all these regulations, there is no room left for a truly individual approach to clients.
So,
Hello,
My name is Michal, and I provide level L1 and L2 technical support for clients at MyDreams hosting. I also serve as a domain and Joomla specialist. In most cases, you will reach me by phone or email. If I am not available, technical support is handled by Petr H., who also works as a junior admin with us. Radek and Jindra take care of VPS servers, clouds, clusters, and dedicated servers. Lucie, Petr K., and I handle Web development for our clients. Lucie is very versatile and also manages PPC campaigns and online marketing. Petr K. specializes in creating supporting graphic elements for clients, such as banners, sliders, outdoor banners, logos, and corporate identities.
Most of our clients come through recommendations from other clients for whom we have cleaned up their websites, custom-built servers, provided support beyond technical assistance, saved money by choosing better solutions, or were there for them when they needed it the most.
We have met many clients personally and established long-term collaborations. We are on a first-name basis and help them grow their business.
We set prices based on actual costs and do not make clients pay more than necessary. We have helped many clients find solutions that saved them time and money, even outside of MyDreams hosting products.
An individual approach is a beautiful thing if a company genuinely means it.